H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.
Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, around 400 colleagues take care of H&M’s customers in 9 different countries and in 6 different languages.
Part-time, full-time & maybe for a lifetime! Begin your career at H&M Group as a Customer Service Agent.
You will work in a young, ambitious and international team where your most important responsibility is to make our customers' lives easier.
You accomplish this by offering the best customer service by phone, chat and/or email. You will assist our French-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores.
Our customer service center is located in Maastricht, the Netherlands.
- You have excellent communication skills in French, both written and spoken.
- Your English is also on a very good level, as you will use it on a daily basis.
- You have excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus.
- We help our customers from 8am until 9pm on weekdays and from 9am until 5pm during the weekend. You are flexible to work in shifts within these opening hours.
You also are:
- Customer friendly and strong in empathy
- At your best working in a team
- Open minded and not afraid of changes
- In possession of a positive attitude and mindset
- Solution-oriented and stress resistant. Multitasking is second nature to you.
- Not afraid to make mistakes but able to follow instructions
- Interested in fashion and the H&M Group
Additional Information
What do we offer?
- A market-conform salary and interesting secondary conditions such as discounts for H&M Group products, reimbursement of travel expenses and meal allowance.
- An initial paid training of two weeks which will take place in our office in Maastricht. The training will ensure that you can help our customers in the best possible way, even if you do not have any customer service experience yet!
- Once you feel comfortable in your role, you can have a combination of working from home and working from the office.
- The possibility to express your personality in an informal and multicultural work environment.
- The opportunity to work with great colleagues within a young, diverse and ambitious team.
- Automatically included in our pension fund.
- Once a year you can buy extra vacation hours.
Are you the one we are looking for? Great!
Upload your CV in French.
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