- Single point of contact for incident and service request
- Investigate, handling and resolve technical issues in the 1st layer, and advise users on appropriate action
- Log all helpdesk interactions in the ticketing tools
- Manage issue and escalate process based on SLA
- Respond for technical assistance in person via phone or electronically.
- Working with L2 engineer to resolve a technical problem
- Working with users to identify computer or IT technical problem and advising on the solution
- Create a weekly report (simple report).
Job Type: Contract
Contract length: 4 months
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